Returns & Refunds Policy
Return Eligibility
We accept returns within 30 days of delivery for most products. Items must be:
- In original, unopened packaging
- Unused and in resalable condition
- Accompanied by proof of purchase
Non-Returnable Items
- Custom or special-order items
- Hazardous materials
- Items marked as final sale
- Products that have been installed or used
How to Return
Returns require prior approval. The return address will be provided after approval. Do not send returns to our registered address.
- Contact our customer service for approval and a return merchandise authorization (RMA) number
- Pack items securely in original packaging
- Include the RMA number on the outside of the package
- After approval, ship only to the return address provided with your RMA
Refund Process
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Note: Original shipping costs are non-refundable unless the return is due to our error.
Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs.
Contact Us
For return inquiries, contact our customer service at info@boltmro.com or call +86 180 3213 4307